Family Service Counselor: Pre-Need & Care Sales

S.E. Combined Services of Florida; Pensacola (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans.

You will serve as the primary contact, delivering personalized service and driving revenue through consultative sales. Key duties include lead generation, building lasting relationships with families, and coordinating with funeral directors and location staff to ensure seamless service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospecting 1-2 hours daily and obtaining referrals.
• Build relationships with families through empathetic, respectful service.
• Respond to inquiries promptly and document needs for tailored solutions.
• Collaborate with funeral directors and location staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.

Skills

Customer service

Sales

Communication

Empathy

Presentation

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computers & software

Job description

S.E. Combined Services of Florida is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans.

You will serve as the primary contact, delivering personalized service and driving revenue through consultative sales. Key duties include lead generation, building lasting relationships with families, and coordinating with funeral directors and location staff to ensure seamless service.