Family Service Counselor: Pre-Need & Memorial Planning

Service Corporation International; Florida; Hybrid; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International, Rockledge, FL, is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning. You will build trust, present options, and drive revenue while delivering empathetic, personalized service.

The role requires strong communication, prospecting, and relationship-building skills, with a customer-focused approach and the ability to work evenings or weekends as needed. Training provided.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Must possess a valid driver’s license and be able to drive frequently.
• Willingness to work evenings and/or weekends as needed.

Responsibilities

• Lead generation and prospecting to identify potential client families.
• Explain and present cemetery and pre-need arrangements to families.
• Develop trusted relationships and follow up with families to ensure satisfaction.
• Coordinate with funeral directors and staff to provide seamless service.
• Maintain activity and performance records to drive productivity.

Skills

Prospecting

Relationship building

Communication

Empathy

Customer service

Education

High school diploma

Some college coursework

1-2 years college

Job description

Service Corporation International, Rockledge, FL, is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning. You will build trust, present options, and drive revenue while delivering empathetic, personalized service.

The role requires strong communication, prospecting, and relationship-building skills, with a customer-focused approach and the ability to work evenings or weekends as needed. Training provided.