Family Service Counselor: Compassionate Pre-Need Sales

S.E. Combined Services of Florida; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible hours

Evenings/weekends availability

Job summary

S.E. Combined Services of Florida in Columbus, OH is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need arrangements. The role focuses on delivering exemplary personalized service and generating revenue for the cemetery.

You will generate leads, build relationships with families, and collaborate with funeral directors and staff to ensure seamless, high-quality service, including evenings or weekends as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state driver’s license with an acceptable driving record.
• Insurance license if required by state law and as prescribed by state board.

Responsibilities

• Prospect and generate leads for cemetery and pre-need arrangements.
• Respond to family inquiries promptly with empathy and professionalism.
• Develop relationships with families to understand needs and present value-driven solutions.
• Collaborate with funeral directors and staff to deliver high-quality service.
• Maintain activity records and prepare for appointments with attention to detail.

Skills

Customer service

Sales

Communication

Empathy

Networking

Presentation skills

Time management

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

S.E. Combined Services of Florida in Columbus, OH is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need arrangements. The role focuses on delivering exemplary personalized service and generating revenue for the cemetery.

You will generate leads, build relationships with families, and collaborate with funeral directors and staff to ensure seamless, high-quality service, including evenings or weekends as needed.