Compassionate Family Service Sales Counselor

S.E. Combined Services of Florida; Spokane (WA); On-site; USD 50,000 - 100,000; Full time

Job summary

S.E. Combined Services of Florida in Spokane, WA is hiring a Family Service Counselor to serve client families with personalized service, explain pre-need and at-need cemetery arrangements, and contribute to revenue through commission-based incentives.

Responsibilities include lead generation, building relationships with families, and teamwork with funeral directors and location staff. Requires high school diploma and 1–2 years of sales or customer service experience; evenings/weekends may be

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect for leads a minimum of 1-2 hours daily.
• Obtain referrals from families served by the location.
• Network and build community relationships.
• Explain and present to families served and referred.
• Maintain activity levels to ensure productivity.
• Respond to client inquiries in a timely and professional manner.
• Develop understanding of each family's needs and offer value-driven solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on customer problems and requests.
• Build trust to earn referrals and educate about pre-planning.

Skills

Customer service

Sales

Prospecting

Interpersonal skills

Communication

Education

High school diploma

1–2 years of college

Tools

CRM software

Job description

S.E. Combined Services of Florida in Spokane, WA is hiring a Family Service Counselor to serve client families with personalized service, explain pre-need and at-need cemetery arrangements, and contribute to revenue through commission-based incentives.

Responsibilities include lead generation, building relationships with families, and teamwork with funeral directors and location staff. Requires high school diploma and 1–2 years of sales or customer service experience; evenings/weekends may be