Family Service Counselor - Pre-Need Sales & Relationships

Service Corporation International; Columbus (OH); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Columbus, OH to serve families by coordinating cemetery arrangements and selling pre-need plans. You will generate leads, obtain referrals, and build lasting relationships while collaborating with funeral directors to provide seamless, compassionate service.

The role emphasizes empathy, clear communication, and professionalism, with compensation potential reflecting performance.

Qualifications

• High school diploma or equivalent with 1–2 years of college.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospecting for 1–2 hours daily.
• Obtain referrals from families served.
• Build relationships with families and networks.
• Explain and present pre-need and at-need offerings to families.
• Maintain and track activity levels to stay productive.
• Collaborate with funeral directors and staff to ensure high-quality service.
• Prepare for appointments with professionalism and attention to detail.
• Respond to inquiries in a timely, respectful, and empathetic manner.

Skills

Customer service

Sales aptitude

Empathy

Communication

Driving frequently

Computer literacy

Education

High school diploma

1–2 years of college

Tools

Computers and software

Job description

Service Corporation International is seeking a Family Service Counselor in Columbus, OH to serve families by coordinating cemetery arrangements and selling pre-need plans. You will generate leads, obtain referrals, and build lasting relationships while collaborating with funeral directors to provide seamless, compassionate service.

The role emphasizes empathy, clear communication, and professionalism, with compensation potential reflecting performance.