Family Medicine Scheduler & Front Desk Coordinator

The Christ Hospital; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Christ Hospital is seeking a Medical Office Scheduler to manage daily patient and physician scheduling, order labs and diagnostics, and enter data into the EMR to support care delivery.

You will greet patients, handle registrations and insurance verification, collect co-pays, route messages, and maintain front desk workflow while upholding HIPAA and confidentiality; strong Outlook/Word/Excel skills are required.

Qualifications

• Excellent customer service and communication with patients, physicians and staff.
• Experience using EMR and Practice Management System.
• Knowledge of HIPAA privacy requirements.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Answer and route telephone calls to appropriate staff.
• Greet visitors and patients; perform check-in/check-out and registrations.
• Determine insurance coverage levels and complete required paperwork.
• Collect co-pays and reconcile balances.
• Verify referrals and perform pre-certifications.
• Handle office supplies and maintain front desk area.
• Manage work queues in EMR.
• All other clerical duties as assigned.

Skills

Customer service

Multi-tasking

Communication skills

HIPAA knowledge

Confidentiality

Phone etiquette

Teamwork

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR systems

Practice Management System

Attention to detail

Education

High School Diploma or equivalent

Tools

Practice Management System

Electronic Medical Records (EMR)

Microsoft Outlook

Microsoft Word

Microsoft Excel

Copier

Fax

Telephone system

Job description

The Christ Hospital is seeking a Medical Office Scheduler to manage daily patient and physician scheduling, order labs and diagnostics, and enter data into the EMR to support care delivery.

You will greet patients, handle registrations and insurance verification, collect co-pays, route messages, and maintain front desk workflow while upholding HIPAA and confidentiality; strong Outlook/Word/Excel skills are required.