Patient Access & Scheduling Coordinator

The Christ Hospital; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

The Christ Hospital is seeking a front desk/clinic scheduling professional to manage daily patient and physician scheduling using the Practice Management system. You will handle appointment confirmations, EMR data entry, and insurance verification to optimize patient satisfaction and provider time.

Responsibilities include greeting patients, check-in/out, collecting co-pays, and maintaining front office operations. Strong communication and confidentiality are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience required; medical office experience preferred.
• 1 year scheduling experience preferred; knowledge of scheduling best practices is a plus.

Responsibilities

• Answer and direct calls to appropriate staff; manage messages and documents.
• Greet visitors and patients; perform patient check-in and check-out; verify insurance coverage.
• Handle insurance paperwork and patient signatures in accordance with guidelines.
• Maintain cash drawer; collect co-pays and balances; balance the log sheet.
• Prepare and send correspondence; manage queues in EMR and Practice Management System.
• Order office supplies and keep reception area clean; perform other clerical duties as assigned.

Skills

Customer service

Verbal communication

Phone etiquette

Confidentiality

HIPAA knowledge

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR systems

Practice Management System

Job description

The Christ Hospital is seeking a front desk/clinic scheduling professional to manage daily patient and physician scheduling using the Practice Management system. You will handle appointment confirmations, EMR data entry, and insurance verification to optimize patient satisfaction and provider time.

Responsibilities include greeting patients, check-in/out, collecting co-pays, and maintaining front office operations. Strong communication and confidentiality are essential for success in this role.