Family Care & Pre-Need Advisor

Service Corporation International; Warren (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Service Corporation International's Warren, MI location seeks a Family Service Counselor to serve families with compassionate, personalized service, explain pre-need options, and help generate revenue through trusted relationships.

You will prospect, present to families, maintain activity logs, and coordinate with funeral directors and staff to ensure seamless service from first contact to aftercare.

Qualifications

• Must pass the Company’s internal presentation certification within thirty days of hire.

Responsibilities

• Lead Generation: prospecting a minimum of 1-2 hours daily.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Build Relationships with Families.
• Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning.
• Teamwork: Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
• Shares family concerns with rest of the SCI team.

Skills

Empathy & respect

Customer service

Presentation skills

Networking

Communication

Education

High school diploma or equivalent; 1-2 years of college or equivalent education and experience

Job description

Service Corporation International's Warren, MI location seeks a Family Service Counselor to serve families with compassionate, personalized service, explain pre-need options, and help generate revenue through trusted relationships.

You will prospect, present to families, maintain activity logs, and coordinate with funeral directors and staff to ensure seamless service from first contact to aftercare.