Family Service & Pre-Need Advisor

Service Corporation International; Englewood (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Englewood, FL seeks a Family Service Counselor to assist families at their time of need, offering compassionate funeral and cemetery guidance and pre-need options. You will generate leads, secure referrals, and build community relations while coordinating with funeral directors to ensure seamless service.

Ideal candidates bring empathy, strong customer service skills, and the ability to work some evenings and weekends.

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or equivalent.
• Experience: 1-2 years in customer service or sales preferred.
• License/Certification: Ability to obtain an insurance license if required by state.
• Schedule: Evenings and/or weekends required at times.

Responsibilities

• Lead generation: prospect 1-2 hours daily and obtain referrals from families served.
• Network and build community relationships; present to families and referred clients.
• Maintain activity levels and track results to ensure productivity.
• Build relationships with families and respond to inquiries promptly and respectfully.
• Prepare for appointments and conduct all procedures with professionalism and attention to detail.
• Collaborate with funeral directors and staff to provide seamless, high-quality service.
• Follow through on problems and requests and educate families on pre-planning benefits.

Skills

Empathy

Customer service

Communication

Presentation certification

Driving

Flexible hours

Education

High school diploma or equivalent

1-2 years of college or equivalent education

Job description

Service Corporation International in Englewood, FL seeks a Family Service Counselor to assist families at their time of need, offering compassionate funeral and cemetery guidance and pre-need options. You will generate leads, secure referrals, and build community relations while coordinating with funeral directors to ensure seamless service.

Ideal candidates bring empathy, strong customer service skills, and the ability to work some evenings and weekends.