Faculty Support Lead - Education Tech & Onboarding

Pearson; Austin (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

Pearson is seeking a Customer Success professional to join our faculty support team. You will assist educators, answer inquiries about Pearson courseware, and coach Faculty Support Associates while handling escalations with expert care.

You will proactively monitor top adoptions, engage with at-risk accounts, and support instructor onboarding sessions. This role requires strong communication, leadership, time management, and collaboration with cross-functional teams.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding with technology.
• Excellent written and verbal communication, able to present clearly to all levels.
• Strong organizational skills and ability to meet multiple deadlines.
• Experience with Pearson Higher Education products is a plus.

Responsibilities

• Lead and coach Faculty Support Associates, handling escalations that require expert help.
• Proactively check in with top adoptions and support at-risk adoptions that need added support.
• Manage course builds and guidance for accounts requiring a higher service level.

Skills

Communication

Time management

Cross-functional teamwork

Leadership

Educational technology

Problem solving

Travel flexibility

Remote collaboration

Education

Bachelor's degree

Job description

Pearson is seeking a Customer Success professional to join our faculty support team. You will assist educators, answer inquiries about Pearson courseware, and coach Faculty Support Associates while handling escalations with expert care.

You will proactively monitor top adoptions, engage with at-risk accounts, and support instructor onboarding sessions. This role requires strong communication, leadership, time management, and collaboration with cross-functional teams.