Client-First Facility Solutions Leader

City Wide Facility Solutions; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, oversee day-to-day operations, and drive service excellence on-site for a growing client base in California. You will tailor service strategies, negotiate contracts, manage contractor relationships, and lead site walkthroughs, using CRM tools to track feedback and performance.

The role requires 3+ years in facility management, strong communication, MS Office proficiency, and a high school diploma

Qualifications

• 3+ years in facility management, operations, or building services.
• Detail-oriented, proactive, and able to build relationships.
• Clear communication skills, both verbal and written.
• Proficient in Microsoft Office; comfortable with CRM technology.
• High school diploma; Bachelor's degree preferred.
• Reliable transportation for on-site visits.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling to exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Relationship building

Client communication

CRM experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, oversee day-to-day operations, and drive service excellence on-site for a growing client base in California. You will tailor service strategies, negotiate contracts, manage contractor relationships, and lead site walkthroughs, using CRM tools to track feedback and performance.

The role requires 3+ years in facility management, strong communication, MS Office proficiency, and a high school diploma