Facility Solutions Manager: B2B Account Growth & Retention

City Wide Facility Solutions; Northbrook (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager for the Northbrook, IL area. The FSM will oversee the business operations of an assigned client contracted service area, provide field support, training, and manage relationships with clients and contractors to ensure satisfaction and compliance.

The role requires 2+ years in outside B2B account management and a proven track record in client retention, with strong communication skills and proficiency in Microsoft Office and CRM

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s.

Skills

Client relationship management

CRM software

Microsoft Office

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager for the Northbrook, IL area. The FSM will oversee the business operations of an assigned client contracted service area, provide field support, training, and manage relationships with clients and contractors to ensure satisfaction and compliance.

The role requires 2+ years in outside B2B account management and a proven track record in client retention, with strong communication skills and proficiency in Microsoft Office and CRM