Facility Assistant – Swing Shift

Jobtailor; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Reno, NV is seeking a dedicated Tenant Support Specialist to ensure safe, respectful service for residents in our program.

You will work with staff to perform safety checks, document incidents, and assist tenants with daily needs and emergency situations, while maintaining logs and communicating clearly with team members.

Qualifications

• Ability to communicate and comprehend oral and written instructions.
• Provide services to tenants without ethnic or social prejudices.
• General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities.
• Ability to utilize a range of interventions to work with tenants with varying needs and levels of functioning.
• Flexibility to work irregular hours.
• Willingness to function as a team member.
• Computer skills required.
• CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary.
• Annual TB testing.
• Teamwork skills.
• Oral and written communication skills.
• Ability to de-escalate crises and assist tenants and staff in emergencies.
• Organizational skills.
• Analytical and decision-making ability.
• Maintenance, housekeeping, and janitorial skills.
• Lift and move up to 25 pounds
• Physically able to safely maneuver the weight distribution of a tenant in an emergency.
• Ability to stand, walk, bend, stoop, and sit frequently.
• Ability to kneel occasionally.
• Ability to climb stairs where programs have more than one level
• Ability to maneuver quickly in emergencies to assist tenants as needed

Responsibilities

• Assure quality service in a safe, non-judgmental manner to all tenants
• Provide supportive interaction with tenants and team members
• Assess tenants' needs and support tenant safety and program integrity
• Explain program rules and regulations and facilitate tenant observance
• Provide awake shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to tenants and co-workers
• Maintain daily reports, shift logs, observation logs, and incident reports
• Respond to tenant questions, concerns, and lockouts
• Answer the telephone, record messages, and file documents
• Maintain clear and routine communication with tenants
• Assist VOA staff with policies and procedures and model positive behavior
• Monitor inventory and report purchasing needs
• Notify management of workflow problems and resource needs
• Communicate with on-site staff, administrators, service providers, and government program representatives
• Assist with orientation and training of new employees
• Attend staff meetings and assigned training
• Continually develop technical and interpersonal skills

Skills

Crisis De-Escalation

CPR and First Aid Certification

Organizational Skills

Oral and Written Communication Skills

Teamwork Skills

Education

CPR Certification

First Aid Certification

Annual TB Testing

Tools

Computer Skills

Telephone Communication

Job description

• Assure quality service in a safe, non-judgmental manner to all tenants
• Provide supportive interaction with tenants and team members
• Assess tenants' needs and support tenant safety and program integrity
• Explain program rules and regulations and facilitate tenant observance
• Provide awake shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to tenants and co-workers
• Maintain daily reports, shift logs, observation logs, and incident reports
• Perform housekeeping, janitorial, maintenance, and room-preparation tasks
• Respond to tenant questions, concerns, and lockouts
• Answer the telephone, record messages, and file documents
• Maintain clear and routine communication with tenants
• Assist VOA staff with policies and procedures and model positive behavior
• Monitor inventory and report purchasing needs
• Notify management of workflow problems and resource needs
• Communicate with on-site staff, administrators, service providers, and government program representatives
• Assist with orientation and training of new employees
• Attend staff meetings and assigned training
• Continually develop technical and interpersonal skills

Requirements

• Demonstrated ability to communicate and comprehend oral and written instructions
• Ability to provide services to tenants without ethnic or social prejudices
• General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities
• Ability to utilize a range of interventions to work with tenants with varying needs and levels of functioning
• Flexibility to work irregular hours
• Willingness to function as a team member
• Computer skills required
• CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary
• Annual TB testing
• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist tenants and staff in emergencies
• Organizational skills
• Analytical and decision-making ability
• Maintenance, housekeeping, and janitorial skills
• Lift and move up to 25 pounds
• Physically able to safely maneuver the weight distribution of a tenant in an emergency
• Ability to stand, walk, bend, stoop, and sit frequently
• Ability to kneel occasionally
• Ability to climb stairs where programs have more than one level
• Ability to maneuver quickly in emergencies to assist tenants as needed

Core Competencies

Demonstrates strong communication and interpersonal skills while providing quality service to tenants in a safe environment. Capable of crisis de-escalation, maintaining safety protocols, and performing essential maintenance and housekeeping tasks.

Highest-signal resume keywords

• Crisis De-Escalation
• CPR and First Aid Certification
• Organizational Skills
• Maintenance and Housekeeping Skills
• Oral and Written Communication Skills

ATS Optimization Keywords

Hard Skills

• Maintenance Skills
• Housekeeping Skills
• Janitorial Skills
• Emergency Assistance
• Safety Checks
• Incident ReportingInventory Monitoring
• Technical Skills
• Flexibility to Work Irregular Hours
• Ability to Lift and Move Up to 25 Pounds

Soft Skills

• Teamwork Skills
• Interpersonal Skills
• Analytical Ability
• Decision-Making Ability
• Supportive Interaction

Certifications & Qualifications

• CPR Certification
• First Aid Certification
• Annual TB Testing

Industry Keywords

• Tenant Support
• Program Integrity
• Safety Protocols
• Emergency Response
• Supportive Services

Tools & Technologies

• Computer Skills
• Telephone Communication