Support Staff

Jobtailor; Reno (NV); On-site; USD 22,000 - 30,000; Full time

Job summary

Jobtailor in Reno, NV seeks a compassionate program assistant to provide quality services to participants, maintain daily routines, and ensure safety and security on site.

You will de-escalate crises, perform safety checks, coordinate housekeeping, and support staff while documenting incidents and reports in a collaborative, non-judgmental environment.

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions.
• Ability to provide services to participants without ethnic or social prejudices.
• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities.
• CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary.
• Annual T.B. testing.
• Must undergo a criminal background check.

Responsibilities

• Provide quality, safe, non-judgmental, compassionate, and professional services to program participants.
• Explain program rules and regulations and facilitate participant observance.
• Coordinate meal preparation/service, sleeping assignments, showers, laundering, and daily routines.
• Provide awake shift coverage and maintain ground security.
• Conduct hourly safety and security checks.
• De-escalate crises and provide emergency assistance to participants and co-workers.
• Maintain daily reports and statistical information.
• Perform housekeeping and maintenance tasks and prepare dorm areas.
• Respond to participant questions and concerns.
• Perform clerical duties including answering telephones, recording messages, and filing.
• Coordinate, inventory, store, and distribute participant property.
• Post removal notices for unattended belongings and bicycles.
• Document and report client concerns and infractions.
• Maintain linen documentation and inventory control.
• Oversee restrooms, showers, laundry facilities, equipment, and supplies.
• Complete shift logs, observation logs, and incident reports.
• Notify management of workflow problems and resource needs.
• Communicate with on-site staff, supervisors, service providers, and county/state/city representatives.
• Assist with orientation and training of new employees.
• Identify ongoing training needs and support program development.
• Process, assign, and distribute participant mail.
• Support staff in implementing participant development plans.
• Notify VOA and Washoe County case management staff of pertinent participant issues.
• Model positive behavior as clients work toward self-sufficiency.
• Enhance technical and interpersonal skills, attend meetings and training, and complete required certifications

Skills

Communication skills

Teamwork skills

Analytical ability

Decision-making

Non-judgmental attitude

Flexibility

Tools

MS Office

Job description

• Provide quality, safe, non-judgmental, compassionate, and professional services to program participants


• Explain program rules and regulations and facilitate participant observance


• Coordinate meal preparation/service, sleeping assignments, showers, laundering, and daily routines


• Provide awake shift coverage and maintain ground security


• Conduct hourly safety and security checks


• De-escalate crises and provide emergency assistance to participants and co-workers


• Maintain daily reports and statistical information


• Perform housekeeping and maintenance tasks and prepare dorm areas


• Respond to participant questions and concerns


• Perform clerical duties including answering telephones, recording messages, and filing


• Coordinate, inventory, store, and distribute participant property


• Post removal notices for unattended belongings and bicycles


• Document and report client concerns and infractions


• Maintain linen documentation and inventory control


• Oversee restrooms, showers, laundry facilities, equipment, and supplies


• Complete shift logs, observation logs, and incident reports


• Notify management of workflow problems and resource needs


• Communicate with on-site staff, supervisors, service providers, and county/state/city representatives


• Assist with orientation and training of new employees


• Identify ongoing training needs and support program development


• Process, assign, and distribute participant mail


• Support staff in implementing participant development plans


• Notify VOA and Washoe County case management staff of pertinent participant issues


• Model positive behavior as clients work toward self-sufficiency


• Enhance technical and interpersonal skills, attend meetings and training, and complete required certifications

Requirements

• Demonstrated ability to communicate and comprehend oral and written instructions


• Ability to provide services to participants without ethnic or social prejudices


• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities


• Ability to utilize a range of interventions with participants with varying needs and levels of functioning


• Flexibility to work irregular hours


• Ability to function as a team member


• Computer skills


• CPR and First Aid training within ninety (90) days of employment, with re-certification as necessary


• Annual T.B. testing


• Must undergo a criminal background check


• Teamwork skills


• Oral and written communication skills


• Ability to de-escalate crisis situations and assist residents and staff in emergencies


• Organizational skills


• Analytical and decision-making ability


• Ability to lift and move up to 30 pounds


• Ability to safely maneuver the weight distribution of a client in an emergency


• Ability to stand, walk, bend, stoop, and sit frequently


• Ability to kneel occasionally


• Ability to climb stairs as needed

Core Competencies

Demonstrates strong communication and interpersonal skills while providing compassionate support to program participants. Capable of crisis de-escalation, maintaining safety, and managing daily operations in a team-oriented environment.

Highest-signal resume keywords

• Crisis De-Escalation


• CPR and First Aid Certification


• Teamwork Skills


• Organizational Skills


• Communication Skills

Hard Skills

• Clerical Duties


• Housekeeping Tasks


• Safety Checks


• Inventory Control


• Documenting Reports


• Meal Coordination


• Emergency Assistance


• Participant Support


• Statistical Reporting


• Training and Orientation

Soft Skills

• Compassionate Service


• Flexibility


• Analytical Ability


• Decision-Making


• Non-Judgmental Attitude

Certifications & Qualifications

• CPR Certification


• First Aid Certification


• Annual T.B. Testing

Industry Keywords

• Homelessness


• Substance Abuse


• Young Adults


• Disabilities


• Participant Development Plans

Tools & Technologies

• Computer Skills