Facility Ambassador: Office Ops & Guest Services

Jones Lang LaSalle Incorporated; Plano (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Plano, TX is seeking a Facility Ambassador to serve as the operational backbone for two Class-A office buildings, supporting the Site and Facility Manager in maintenance operations, vendor oversight, and occupancy services.

This full-time, in-office role positions you as the primary contact for client employees, handling work orders, vendor performance, guest services, and compliance to drive service delivery excellence.

Qualifications

• HS diploma or GED required.
• 1–3 years in hospitality, vendor management or facility/property management.
• Proven work order ticketing experience with CMMS or similar system.
• Strong computer skills and ability to learn new tech quickly.
• Excellent customer service and relationship-building abilities.
• Strong organization and multitasking in a fast-paced environment.
• Excellent verbal and written communication with diverse audiences.
• Ability to work independently and prioritize effectively.

Responsibilities

• Serve as the primary site contact for client employee inquiries and ticket resolution.
• Manage work order tickets via CMMS and coordinate with staff and vendors.
• Monitor third-party vendor performance and handle invoices.
• Conduct routine site walkthroughs ensuring cleanliness, organization, and compliance.
• Support budgeting, procurement coordination, data collection and reporting.
• Coordinate events, meetings, guest services, and building access.
• Act as onsite emergency contact and lead after-hours situations.

Skills

Hospitality

Vendor management

Customer service

Communication

Organization

Independence

Multitasking

Problem solving

Education

HS diploma or GED

Tools

CMMS

Job description

Jones Lang LaSalle Incorporated in Plano, TX is seeking a Facility Ambassador to serve as the operational backbone for two Class-A office buildings, supporting the Site and Facility Manager in maintenance operations, vendor oversight, and occupancy services.

This full-time, in-office role positions you as the primary contact for client employees, handling work orders, vendor performance, guest services, and compliance to drive service delivery excellence.