Facility Ambassador

JLL; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

JLL is seeking a Facility Ambassador to support two Class-A office buildings in Plano, TX. You will serve as the operational backbone, handling work orders, vendor oversight, occupancy services, and guest support to ensure a best-in-class workplace experience.

In this full-time in-office role, you will collaborate with the Site and Facility Manager, monitor SLAs, track performance, and contribute to cost savings initiatives while delivering exceptional service to employees and visitors.

Qualifications

• HS diploma or GED.
• 1-3 years in hospitality, vendor management, or facility/property management within a Class-A office building environment.
• Proven work order ticketing experience with CMMS or similar systems.
• Strong computer knowledge and ability to adapt to new devices and applications.
• Excellent customer service and relationship-building skills.
• Highly organized with ability to manage multiple priorities in a fast-paced setting.
• Strong verbal and written communication for diverse audiences.

Responsibilities

• Serve as the primary site contact for client employee inquiries and ticket resolution.
• Manage work order ticketing through the CMMS system and dispatch to staff and vendors.
• Coordinate and monitor third-party vendor performance and invoicing.
• Conduct routine site walkthroughs to ensure cleanliness and SLA compliance.
• Support budgeting, cost-savings initiatives, procurement, data collection and reporting.
• Coordinate events, meetings, and guest services; manage access and mail services.
• Act as onsite emergency contact and resolve after-hours situations with professionalism.

Skills

Customer service

Vendor management

CMMS proficiency

Facility management

Communication skills

Time management

Independent worker

Education

HS diploma or GED

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Ambassador-JLL

What this job involves:

As a Facility Ambassador, you'll serve as the operational backbone for two Class-A office buildings in Plano, providing comprehensive support to the Site and Facility Manager across maintenance operations, vendor oversight, financial coordination, and occupancy services. This is a full-time, in-office position where you'll act as the primary point of contact for client employees, managing everything from work order ticketing and vendor performance to guest services and compliance monitoring. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers exactly that-a dynamic environment where your initiative, technical proficiency, and problem-solving abilities will directly impact service delivery excellence. You'll proactively cultivate client relationships, conduct routine site assessments to ensure facilities are clean and aesthetically pleasing, and coordinate seamlessly with internal teams and external service providers. Your ability to exercise sound judgment, manage multiple priorities, and maintain compliance with service level agreements will be essential as you help achieve and exceed key performance indicators while supporting the overall comfort and satisfaction of employees and guests.

What your day-to-day will look like:

• Serve as the primary site contact and initial point of contact for all client employee inquiries, managing ticket resolution, troubleshooting, and service feedback to ensure exceptional workplace experiences
• Manage work order ticketing through the CMMS system, creating and dispatching requests to technical staff and vendors while following up on outstanding issues to ensure timely completion
• Coordinate and monitor third-party vendor performance, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
• Conduct routine site walkthroughs and assessments to ensure facilities remain clean, organized, compliant with service level agreements, and aligned with performance metrics
• Support financial and operational activities including budgetary requests, cost savings initiatives, procurement coordination, data collection, analysis, and reporting
• Provide coordination and support for events, meetings, conference facilities, and guest services while managing building access, mail services, office supplies, and equipment maintenance
• Act as onsite point of contact for emergencies and after-hours calls, demonstrating leadership and creativity in resolving spontaneous situations with professionalism and service orientation

Required qualifications:

• -HS diploma or GED
• - 1-3 years of experience in hospitality, vendor management, or facility/property management within a Class-A office building environment
• - Proven work order ticketing experience with proficiency in CMMS or similar facility management systems
• - Strong computer knowledge base with advanced technical proficiency and ability to quickly adapt to new devices, technology, and applications
• - Exceptional customer service skills with a demonstrated passion for delivering outstanding client experiences and building positive relationships
• - Excellent organizational and process management skills with ability to manage multiple priorities and deliver results in a fast-paced environment
• - Outstanding verbal and written communication skills with ability to communicate professionally with diverse audiences including clients, vendors, and internal teams
• - Ability to work independently as a self-starter while demonstrating strong prioritization, time management, and sound judgment in varied situations

Preferred qualifications:

• - Experience with building systems and facilities knowledge in commercial real estate or corporate office environments
• - Background supporting facility management audits, compliance standards, and key performance indicator tracking
• - Familiarity with service level agreements, budget management, financial analysis, and cost savings initiatives
• - Experience managing janitorial, food service, vending, badging, or conference room services in multi-building portfolios
• - Knowledge of safety protocols, hazard assessments, and compliance with state, county, or city ordinances and codes
• - Track record of collaborating with cross-functional teams and leading process improvement initiativ