Facilities Work Order & Vendor Coordinator

Quiet Capital; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401K match

Caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group (DMG) is seeking a Customer Support Associate in Cincinnati, OH to provide operational and administrative support for facility-related service requests. You will process work orders, coordinate with service providers, and assist with service delivery through internal systems.

The role emphasizes following established processes, maintaining accurate records, and supporting the facilities team to ensure timely and reliable operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-2 years of administrative/support experience.
• Experience with work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills.

Responsibilities

• Process facility-related service requests via shared inboxes and internal systems.
• Create, update, and track work orders in the facilities management system.
• Monitor open work orders and document status updates.
• Assist with closing work orders and ensure service documentation is complete.
• Coordinate with Account Executives for scheduling and delivery of work orders.
• Follow up with stakeholders for service updates or completion confirmations.
• Escalate issues per established procedures.
• Document communications and actions in internal systems.

Skills

Strong organizational skills

Attention to detail

Verbal communication

Written communication

Email proficiency

Independent work

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Work order systems

Ticketing platforms

Job description

Divisions Maintenance Group (DMG) is seeking a Customer Support Associate in Cincinnati, OH to provide operational and administrative support for facility-related service requests. You will process work orders, coordinate with service providers, and assist with service delivery through internal systems.

The role emphasizes following established processes, maintaining accurate records, and supporting the facilities team to ensure timely and reliable operations in a fast-paced environment.