Customer Support Associate

CBTS; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Parking

Lunch provided Mondays

Job summary

CBTS is seeking a Customer Support Associate to provide facility-related service request support at our downtown Cincinnati location near Fountain Square. You will handle work-order creation, tracking, and documentation while coordinating with internal teams and external providers to ensure timely service delivery.

The role emphasizes strong organizational and communication skills, with 1–2 years in administrative or operations support.

Qualifications

• High school diploma or equivalent; 1–2 years admin/support experience
• Experience with work order systems or ticketing platforms preferred
• Strong organizational and prioritization skills
• Excellent written and verbal communication
• Ability to work independently in a fast-paced environment

Responsibilities

• Receive, review, and process facility-related service requests through shared inboxes and internal systems.
• Create, update, and track work orders within the facilities management system.
• Monitor open work orders and ensure proper documentation and status updates.
• Assist with closing work orders and confirming service completion.
• Coordinate with Account Executives for scheduling, service delivery, and closure.
• Escalate issues per established procedures and route vendor questions as needed.
• Maintain records of service requests and work order activity.

Skills

Administrative support

Organizational skills

Communication skills

Multitasking

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Work order management systems

Ticketing platforms

Job description

Customer Support Assoc.-Fountain Square, Cincinnati, OH-3-6 M Contract-Pay $23/hr W-2

NO Benefits - Free Parking - 12+ Openings - Lunch provided Mondays in Office

CBTS is seeking 15 motivated Customer Support Associates to join our client's team at their downtown Cincinnati location near Fountain Square. The Customer Support Associate provides operational and administrative support for facility-related service requests by receiving requests, coordinating work order activity, and assisting with service delivery through internal systems and service provider networks. This role supports the management of the work order lifecycle by reviewing incoming requests, creating and updating work orders to help ensure service needs are addressed in a timely manner.

The Customer Support Associate supports operational effectiveness by following established processes, maintaining accurate records, and assisting the facilities team in tracking and managing service requests. This position performs work within defined procedures and guidelines while collaborating with internal teams and external service providers to support consistent and reliable facilities operations.

What You’ll Do:

Work Order Support

• Receive, review, and process facility-related service requests through shared inboxes and internal systems.
• Create, update, and track work orders within the facilities management system.
• Monitor open work orders and ensure relevant information, notes, and status updates are properly documented.
• Assist with closing work orders and ensuring service documentation is complete.
• Coordinate with Account Executives to confirm scheduling, service delivery, and completion of assigned work orders.
• Follow up with internal stake holders to obtain service updates or confirmation of completed work.
• Route vendor questions or service issues to the appropriate internal contacts when necessary.
• Escalate service issues or delays according to established procedures.

Operational Support

• Review incoming requests to determine appropriate next steps and routing.
• Follow established processes for request handling, work order creation, and issue escalation.
• Assist with maintaining service responsiveness by ensuring requests are processed and documented accurately.
• Support internal teams in maintaining visibility into service activity and work order status.

Administrative and System Tasks

• Document communications, updates, and actions taken within internal systems.
• Maintain accurate records related to service requests and work order activity.
• Assist with related general administrative support.
• Other duties as assigned by management.

Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-2 years of experience in administrative support, operations support, service coordination, or customer service roles.
• Experience using work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills with the ability to manage multiple requests.
• Strong attention to detail and ability to maintain accurate records.
• Ability to follow established processes and procedures while maintaining service quality.
• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with internal teams and service providers.
• Basic problem-solving skills and ability to evaluate requests and determine appropriate next steps.
• Ability to document processes, requests, and updates accurately within internal systems.
• Proficiency with email platforms and standard office software.
• Ability to learn and utilize internal systems and technology platforms.
• Ability to work independently while maintaining communication with the broader facilities team.
• Professional demeanor with the ability to remain calm and effective when managing service requests.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.