Facilities Work Order Specialist – On‑Site in Cincinnati

CBTS; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Parking

Lunch provided Mondays

Job summary

CBTS is seeking a Customer Support Associate to provide facility-related service request support at our downtown Cincinnati location near Fountain Square. You will handle work-order creation, tracking, and documentation while coordinating with internal teams and external providers to ensure timely service delivery.

The role emphasizes strong organizational and communication skills, with 1–2 years in administrative or operations support.

Qualifications

• High school diploma or equivalent; 1–2 years admin/support experience
• Experience with work order systems or ticketing platforms preferred
• Strong organizational and prioritization skills
• Excellent written and verbal communication
• Ability to work independently in a fast-paced environment

Responsibilities

• Receive, review, and process facility-related service requests through shared inboxes and internal systems.
• Create, update, and track work orders within the facilities management system.
• Monitor open work orders and ensure proper documentation and status updates.
• Assist with closing work orders and confirming service completion.
• Coordinate with Account Executives for scheduling, service delivery, and closure.
• Escalate issues per established procedures and route vendor questions as needed.
• Maintain records of service requests and work order activity.

Skills

Administrative support

Organizational skills

Communication skills

Multitasking

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Work order management systems

Ticketing platforms

Job description

CBTS is seeking a Customer Support Associate to provide facility-related service request support at our downtown Cincinnati location near Fountain Square. You will handle work-order creation, tracking, and documentation while coordinating with internal teams and external providers to ensure timely service delivery.

The role emphasizes strong organizational and communication skills, with 1–2 years in administrative or operations support.