Facilities Service & Work-Order Coordinator

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Divisions Maintenance Group in Cincinnati, OH, seeks a Customer Support Associate to provide operational and administrative support for facility-related service requests, receive requests, coordinate work order activity, and assist service delivery through internal systems and networks.

The role emphasizes following established processes, maintaining accurate records, collaborating with facilities teams and service providers, and helping ensure timely, reliable facilities operations.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-2 years of experience in administrative support, operations support, service coordination, or customer service roles.
• Experience using work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills with the ability to manage multiple requests.

Responsibilities

• Receive service requests and coordinate work order activity.
• Review incoming requests and create/update work orders to ensure timely service delivery.
• Maintain accurate records and assist facilities team in tracking service requests.
• Collaborate with internal teams and external service providers to support consistent facilities operations.

Skills

Organizational

Communication

Prioritization

Detail-oriented

Independent work

Team collaboration

Ticketing systems

Office software

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Ticketing systems

Work order software

Email platforms

Job description

Divisions Maintenance Group in Cincinnati, OH, seeks a Customer Support Associate to provide operational and administrative support for facility-related service requests, receive requests, coordinate work order activity, and assist service delivery through internal systems and networks.

The role emphasizes following established processes, maintaining accurate records, collaborating with facilities teams and service providers, and helping ensure timely, reliable facilities operations.