Field Service Operations Coordinator

Tdg-Facilities,-LLC; Cincinnati (OH); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision plan

STD/LTD

Paid time off

Paid holidays

401K

Descripción de la vacante

tdgFacilities is seeking an Operations Coordinator to manage end-to-end work orders, scheduling, and field coordination across HVAC, electrical, and plumbing teams in the Greater Cincinnati area. You will partner with field staff, leadership, and clients to ensure timely, data-driven service delivery and accurate invoicing.

The role requires 2+ years in scheduling/operations support and strong Excel and organizational skills.

Formación

• Associates or Bachelor’s degree in a field of business competency (e.g. Business Administration, Finance, MIS, Supply Chain Management, Accounting, etc.).
• 2+ years of experience in scheduling, coordination, logistics, or operations support within a technical services or field-service based organization.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and charts.
• Excellent organizational skills, including the ability to manage competing priorities, decision with confidence, and anticipate downstream impacts
• Strong analytical skills with the ability to identify trends, generate insights, and propose actionable recommendations.
• Demonstrated accountability for accurate data management, documentation, and ensuring deadlines are met
• Excellent communication and interpersonal skills to facilitate collaboration across teams and departments.
• Problem-solving mindset, with the initiative to challenge assumptions and improve systems over time
• Problem-solving skills to address data inconsistencies, operational challenges, and scheduling conflicts.

Responsabilidades

• Own the full lifecycle of customer work orders – from intake and scheduling through technician engagement, documentation, and closure – ensuring timely delivery, accurate data, and clear communication throughout.
• Serve as a central point of contact between field staff, leadership, clients, and internal teams. Proactively manage updates, elevate issues, and drive follow-through on all assigned work.
• Collaborate closely with the Account Director, acting as an operational counterpart and holding stakeholders accountable to realistic delivery timelines and resource commitments.
• Monitor daily and future schedules for mobile teams associated with service. Adjust proactively for conflicts, emergencies, or resource constraints while balancing long-range workload and rolling forecasts.
• Ensure accurate and timely submission of time, materials, and documentation to support downstream invoicing and reporting.
• Engage directly with client sites via phone, email, and portal systems to coordinate appointments, resolve issues, and support project execution.
• Coordinate rental equipment needs and manage associated logistics, invoices, and tracking.
• Partner with the Field Service Analysts to leverage work order dashboards and reports. Use data to guide technician deployment, workload balancing, and continuous improvement of operational cadence.
• Participate in root cause investigations around process breakdowns or repeat service issues. Flag and help resolve systemic gaps in coordination, communication, or delivery.
• Participate in technician feedback loops by documenting service misses, contributing to scorecards, and surfacing insights during performance reviews.
• Ensure Preventative Maintenance schedules are fully executed by orchestrating technician availability, access coordination, and status tracking.
• Actively support strategic initiatives, such as improving PM forecasting, and driving SOP adoption.
• Support new SOP creation, process documentation, and cross-training within the FSC Team.
• Support operational leaders in mass communications, calendar alignment, and coordination of team meetings or touchpoints.
• Provide extended hour coverage during project surges or emergencies, and participate in an On-Call rotation for the company’s main Service Line.
• Perform other tasks and duties as required.

Conocimientos

Excel proficiency

Organizational skills

Analytics

Data management

Communication

Problem solving

Collaboration

Educación

Business/Finance/MIS degree

Herramientas

Excel

Descripción del empleo

tdgFacilities is seeking an Operations Coordinator to manage end-to-end work orders, scheduling, and field coordination across HVAC, electrical, and plumbing teams in the Greater Cincinnati area. You will partner with field staff, leadership, and clients to ensure timely, data-driven service delivery and accurate invoicing.

The role requires 2+ years in scheduling/operations support and strong Excel and organizational skills.