Facilities & Visitor Services Coordinator

BGIS; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in Atlanta, GA to join our team. This role handles front-desk duties, phone inquiries, and room bookings within a virtual service center framework, coordinating client requests and site services.

You will support building access, mail and deliveries, and meeting-room needs while liaising with internal teams and suppliers to ensure seamless daily operations. Strong customer service skills are essential.

Qualifications

• Strong demonstrated experience in a Customer Service Center environment.
• Understanding of customer service principles.
• Experience working with internal and external stakeholders at varying levels.
• Professional telephone manner: listening, questioning, empathy, clear client outcomes.
• Attention to detail and grammar.
• Proficient in Word, Excel, Outlook and Internet; good keyboard speed and accuracy.
• Able to respond quickly to change with a flexible/innovative approach.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Support in meeting room requirements (room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Skills

Customer service

Telephone etiquette

Attention to detail

Grammar

Computer skills

Flexibility

Tools

Word

Excel

Outlook

Internet access

Job description

BGIS is seeking a Facility Services Coordinator in Atlanta, GA to join our team. This role handles front-desk duties, phone inquiries, and room bookings within a virtual service center framework, coordinating client requests and site services.

You will support building access, mail and deliveries, and meeting-room needs while liaising with internal teams and suppliers to ensure seamless daily operations. Strong customer service skills are essential.