Facilities Services & Operations Coordinator

BGIS; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

BGIS in Arlington, VA is seeking a Facility Services Coordinator to join our team. The role encompasses front-desk duties, reprographics operations, mail handling, and meeting-room coordination in a fast-paced environment.

You will provide excellent customer service, manage requests, and support site management with administrative tasks, ensuring confidentiality and accuracy in all documentation.

Qualifications

• Strong demonstrated experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in Word, Excel, Outlook and related software; good keyboard speed and accuracy.
• Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.

Responsibilities

• Operate, maintain, and troubleshoot reprographics equipment including copiers, printers, scanners, plotters, and binding machines.
• Process print, copy, and scan requests—ensuring accuracy and deadlines.
• Handle confidential and sensitive documents with discretion.
• Perform large-format printing and document finishing.
• Monitor supply levels and order replacements.
• Maintain an organized workflow and billing/chargeback codes.
• Provide routine maintenance and coordinate service calls with vendors.
• Assist with digital document management and archival scanning.
• Collaborate with project teams to ensure print quality and file specs meet standards.
• Ensure compliance with company policies, safety procedures, and equipment usage guidelines.
• Meet and greet clients and visitors.
• Act as first point of contact for incoming phone queries and room bookings.
• Assist internal site management and visitors/contractor escorts.
• Manage mail & courier deliveries and distribution lists.
• Support meeting room requirements and catering provisions.
• Invoicing receipting and reconciliation; data entry & records management.
• Work Order management.

Skills

Customer service

Telephone manner

Attention to detail

Data entry

Administrative support

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Internet access

Job description

BGIS in Arlington, VA is seeking a Facility Services Coordinator to join our team. The role encompasses front-desk duties, reprographics operations, mail handling, and meeting-room coordination in a fast-paced environment.

You will provide excellent customer service, manage requests, and support site management with administrative tasks, ensuring confidentiality and accuracy in all documentation.