Facility Services Coordinator

BGIS; Seattle (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

BGIS in Seattle, WA is seeking a Facility Services Coordinator to join our facilities management team. You will greet clients, handle calls, manage room bookings, and support site operations to ensure smooth daily activities.

This role emphasizes customer service, administrative duties, work orders, access control, mail, deliveries, and coordinating with vendors. Strong communication and organizational skills are essential.

Qualifications

• Strong experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Experience working with internal and external stakeholders.
• Professional telephone manner and client-focused communication.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for all incoming phone queries and room bookings.
• Assist site management by handling client requests and other duties.
• Escort visitors/contractors as required.
• Manage mail and courier deliveries.
• Support building access provisioning and meeting room needs.
• Data entry, records management, and invoicing receipting.
• Handle work orders and maintain distribution lists.
• Administrative duties as required.

Skills

Customer service

Telephone skills

Stakeholder management

Communication

Tools

Work order system

Job description

Job Description

BGIS is currently seeking a

Seattle, WA.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Job Description

BGIS is currently seeking a Facility Services Coordinator to join the team in

Seattle, WA.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other duties include:

• Backup for receptionist during lunch and PTO
• Submit and monitor work orders with landlord
• Process Fedex packages
• Submit and monitor workorders for Lab building
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

Experience/Qualifications

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism