Facilities & Visitor Services Coordinator

BGIS; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join our Boston team. You will be the first point of contact for clients and visitors, manage phone inquiries, room bookings, and support the site management team with daily administrative tasks.

This role emphasizes customer service, attention to detail, and proficiency with Word, Excel and Outlook. You will assist with mail, deliveries, access control, meeting room needs, and invoicing reconciliation while contributing to BGIS's commitment to

Qualifications

• Experience in a customer service center environment.
• Strong attention to detail and grammar.
• Proficient in Word, Excel and Outlook; good keyboard speed and accuracy.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for incoming phone queries and room bookings.
• Assist site management with client requests and administrative tasks.
• Manage mail and courier deliveries.
• Support meeting room requirements and catering provisions.
• Invoicing receipting and reconciliation; data entry and records management.
• Work order management and maintaining distribution lists.

Skills

Customer service

Telephone manners

Data entry

Office software

Tools

Word

Excel

Outlook

Job description

BGIS is seeking a Facility Services Coordinator to join our Boston team. You will be the first point of contact for clients and visitors, manage phone inquiries, room bookings, and support the site management team with daily administrative tasks.

This role emphasizes customer service, attention to detail, and proficiency with Word, Excel and Outlook. You will assist with mail, deliveries, access control, meeting room needs, and invoicing reconciliation while contributing to BGIS's commitment to