Facilities & Guest Services Coordinator

BGIS; Glen Allen (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

BGIS in Glen Allen, VA seeks a Facility Services Coordinator to join our team. You will be the first point of contact for clients and visitors, manage room bookings, and support the internal site management team by relaying and logging requests.

You will handle mail and courier deliveries, assist with visitor/contractor escorts, support meeting room configurations and catering, and assist with invoicing, data entry, work orders, and records management.

Qualifications

• Strong experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Experience with internal and external stakeholders.
• Professional telephone manner; listening, questioning, empathy.
• Proficient in Word, Excel, Outlook; fast, accurate data entry.

Responsibilities

• Meet and greet clients and visitors.
• Serve as first point of contact for phone queries.
• Assist site management and relay client requests.
• Escort visitors and supervise contractors as needed.
• Handle mail and courier deliveries.
• Support meeting room reconfigurations and catering.
• Process invoicing, receipting, and reconciliation.
• Data entry, records management and work order upkeep.
• Maintain distribution lists.

Skills

Customer service

Phone etiquette

Communication skills

Attention to detail

Stakeholder management

Adaptability

Data entry

Tools

Word

Excel

Outlook

Job description

BGIS in Glen Allen, VA seeks a Facility Services Coordinator to join our team. You will be the first point of contact for clients and visitors, manage room bookings, and support the internal site management team by relaying and logging requests.

You will handle mail and courier deliveries, assist with visitor/contractor escorts, support meeting room configurations and catering, and assist with invoicing, data entry, work orders, and records management.