Facility Service Coordinator

BGIS; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in Atlanta, GA, to serve as the front-line contact for clients, visitors, and calls within our virtual service center model.

The role requires strong customer service experience, excellent phone etiquette, and proficiency with Word, Excel and Outlook. You will support site management, room bookings, mail logistics, and administrative tasks with accuracy.

Qualifications

• Experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Strong professional telephone manner with empathy and clear outcomes.
• Proficient in Word, Excel, Outlook and Internet access; good keyboard skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for phone queries and room bookings in virtual service center model.
• Assist site management with client requests and other duties as required.
• Escort visitors/contractors and supervise as needed.
• Process mail and courier deliveries and distribution.
• Support meeting room needs and catering provisions.
• Handle invoicing receipting and reconciliation; data entry and records management.
• Manage work orders and maintain distribution lists.

Skills

Customer service

Telephone etiquette

Attention to detail

MS Word

MS Excel

Outlook

Tools

Microsoft Office Suite

Job description

Facility Services Coordinator – Atlanta, GA

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Experience/Qualifications

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.