Facilities & Station Maintenance Lead

Massachusetts Bay Transportation Authority (MBTA); Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Massachusetts Bay Transportation Authority (MBTA) seeks a Supervisor of Building & Station Maintenance to plan, direct, and supervise teams responsible for repair, maintenance, alteration, and refurbishing of MBTA buildings, stations, facilities, and structures.

The role ensures passenger and employee safety by enforcing MBTA standards and policies while managing budgets, coordinating resources, and overseeing contractors and vendors.

Qualifications

• High school diploma or equivalent (G.E.D.) from an accredited institution.
• Five (5) years of experience in building and equipment maintenance, including repair techniques in building maintenance, construction, or a related field.
• One (1) year of experience in a supervisory capacity.
• Valid U.S. driver's license.
• Effective organizational and analytical skills.
• Strong knowledge of Microsoft Word/Excel (“Office”), database, PeopleSoft, and mainframe applications.
• Excellent customer service and conflict resolution skills.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.
• Construction Supervisor’s License
• Massachusetts Builder's License

Responsibilities

• Provide professional and courteous customer service through face-to-face interaction with customers or via telephone or written correspondence
• Assume the duties of Superintendent as needed
• Schedule and prioritize the Division’s work, ensuring safe and efficient productivity
• Perform frequent inspections of the Authority’s properties and work sites, recommending necessary maintenance, repairs, or improvements
• Arrange for the requisition, delivery, and proper maintenance of all materials, equipment, and support services from other areas as necessary
• Ensure budgetary goals are met, and all work is performed in a timely and cost-effective manner
• Participate in the recruitment, training, discipline, and promotion of personnel
• Supervise, monitor, and document the performance of various contractors, vendors, outside agencies, and municipalities
• Manage within approved operating and capital budgets
• Participate in a rotating weekend duty coverage schedule and an as-required weather-related duty coverage schedule
• Maintain manual and computerized records of all department maintenance and personnel activities
• Drive company or personal vehicles to visit work sites, assist at events and emergencies, and/or transport crews or equipment as needed
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week
• Respond to each inquiry in a courteous and professional manner, consistent with the Authority’s customer service quality standards
• Uphold the rights and interests of the Authority while building and maintaining effective relationships with employees
• Assist in workforce management by ensuring fair and consistent application and strict adherence to rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies
• Perform all other duties and projects that may be assigned

Skills

Organizational skills

Analytical skills

Customer service skills

Conflict resolution

Diversity management

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word/Excel Office

PeopleSoft

Mainframe applications

Job description

Massachusetts Bay Transportation Authority (MBTA) seeks a Supervisor of Building & Station Maintenance to plan, direct, and supervise teams responsible for repair, maintenance, alteration, and refurbishing of MBTA buildings, stations, facilities, and structures.

The role ensures passenger and employee safety by enforcing MBTA standards and policies while managing budgets, coordinating resources, and overseeing contractors and vendors.