Facilities Service Desk & Dispatch Clerk

M.C. Dean, Inc.; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

M.C. Dean is seeking a Service Call Clerk to serve as the primary on-site face of the facility, addressing calls, documenting issues, and initiating responses.

You will staff the front desk and manage communications from phone, email, and in-person channels. You will maintain the CMMS database, dispatch service requests to the facility team, track expenditures, review vendor invoices, and support budget reporting.

Responsibilities

• Serve as an on-site point of contact for employees, visitors, and vendors
• Monitor cleanliness, comfort, lighting, and general condition of common areas
• Assist with building schedules, access requests, and operational notices
• Track and follow up on service issues to ensure timely resolution
• Serve as a responsive, customer-service-focused contact for facilities-related requests and inquiries
• Assist with tracking facilities expenses
• Help review vendor invoices for accuracy
• Support budget reporting and documentation
• Track and report on metrics for corrective maintenance.Usedata analysisskills, tools, and methods toan

Job description

M.C. Dean is seeking a Service Call Clerk to serve as the primary on-site face of the facility, addressing calls, documenting issues, and initiating responses.

You will staff the front desk and manage communications from phone, email, and in-person channels. You will maintain the CMMS database, dispatch service requests to the facility team, track expenditures, review vendor invoices, and support budget reporting.