Front Desk & Resident Services Coordinator

Property Management; Birmingham (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

SPM, LLC, a full service national property management firm, is seeking a Desk Clerk. This role involves welcoming visitors, coordinating with the Community Manager and staff, and maintaining clear communication with residents and management.

You will monitor building access, handle packages, log information, and follow safety policies while delivering professional phone support and precise administrative tasks.

Qualifications

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register.
• Follow community business, emergency and safety procedures as related to residents and the building.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid driver's license and auto insurance.

Responsibilities

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Assist residents and visitors and welcome them to the building.
• Record information and manage the Front Desk Log in daily operations.
• Monitor who is in the building and respond to emergencies with calm, professional conduct.
• Follow safety and emergency procedures and report unusual occurrences to the Community Manager.

Skills

Customer service

Communication skills

Time management

Team player

Organization

Attention to detail

Multi-tasking

Driver's license

Auto insurance

Job description

SPM, LLC, a full service national property management firm, is seeking a Desk Clerk. This role involves welcoming visitors, coordinating with the Community Manager and staff, and maintaining clear communication with residents and management.

You will monitor building access, handle packages, log information, and follow safety policies while delivering professional phone support and precise administrative tasks.