On-Site Facilities Service Desk Lead

M.C. Dean; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k Retirement Plan

Paid time off

Job summary

M.C. Dean is seeking a Service Call Clerk to manage communications and customer inquiries while maintaining service quality in facility operations.

This role involves staffing the front desk, monitoring facility conditions, and collaborating closely with project and service managers for effective task execution.

The ideal candidate possesses a High School Diploma and 3+ years in facilities management, with strong skills in customer service and data analysis.

Qualifications

• 3+ years of experience in facilities, property management, or operations.
• Experience operating a CMMS system for large facilities.
• Ability to multitask and work independently.

Responsibilities

• Serve as the primary public face of the company.
• Manage communications from all sources (phone, email, in-person).
• Ensure timely resolution of service issues.

Skills

Customer service

Data analysis

Communication

Microsoft Excel

CMMS system

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

M.C. Dean is seeking a Service Call Clerk to manage communications and customer inquiries while maintaining service quality in facility operations.

This role involves staffing the front desk, monitoring facility conditions, and collaborating closely with project and service managers for effective task execution.

The ideal candidate possesses a High School Diploma and 3+ years in facilities management, with strong skills in customer service and data analysis.