Dynamic Facilities Operations Coordinator II

PH FM LLC; Gunnisonville (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

PH FM LLC seeks a detail-oriented operations support professional to manage incoming work orders, answer client questions, and coordinate vendor partnerships. You will dispatch vendors, track progress, and maintain accurate records while delivering responsive service to customers.

The role requires calm problem solving, strong communication, and the ability to multitask across multiple channels in a busy office environment.

Qualifications

• Strong customer service skills with professional phone etiquette.
• Ability to multitask in a fast-paced environment while documenting requests.
• Proficient data entry and record-keeping for service requests.
• Effective communication with customers and vendor partners.
• Experience coordinating with vendors and scheduling work orders.

Responsibilities

• Manage a high volume of incoming work orders promptly.
• Answer customer questions about services and suggest solutions.
• Cold call potential vendor partners to develop partnerships.
• Dispatch vendors and ensure timely arrivals per schedule.
• Handle high-volume email communications and multiple channels.

Skills

Customer service

Multitasking

Data entry

Phone support

Vendor coordination

Communication

Job description

PH FM LLC seeks a detail-oriented operations support professional to manage incoming work orders, answer client questions, and coordinate vendor partnerships. You will dispatch vendors, track progress, and maintain accurate records while delivering responsive service to customers.

The role requires calm problem solving, strong communication, and the ability to multitask across multiple channels in a busy office environment.