Maintenance Dispatch & Service Desk Coordinator

Ho-Chunk, Inc.; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

Ho-Chunk, Inc. & All Native Group is seeking a Maintenance Control / Service Desk Coordinator to act as the front door of the maintenance operation.

You will take phone and web requests, triage, keep residents updated, and manage dispatch exceptions while coordinating access, parts, and scheduling. The role requires 2+ years in dispatch or service desk roles with CMMS or ticketing systems, a calm phone manner, and strong data-entry and communication skills.

Qualifications

• 2+ years of dispatch, service desk or maintenance control experience using a CMMS or ticketing system.
• Calm, clear phone manner with Soldiers and leadership.

Responsibilities

• Take and enter phone and assisted requests, confirming location, symptoms and access availability.
• Monitor automated work routing; handle exceptions, misroutes and unacknowledged work by escalating to the duty lead.
• Send approved status updates to residents and manage access windows with barracks management.
• Keep 'Awaiting Parts' and 'Awaiting Access' work current and return jobs to scheduling when parts arrive or access is confirmed.
• Maintain the coverage roster and on-call schedule and log after-hours calls.
• Produce daily open-ticket and aging reports for the daily operations review.
• Log every call and request completely and consistently according to established call-logging standards.
• Follow escalation procedures for emergencies and safety issues.

Skills

Dispatch experience

Service desk

CMMS usage

Data entry

Customer service

Calm phone manner

Prioritization/triage

Education

High school diploma or GED

Some college preferred

Tools

Maximo

Ticketing system

Job description

Ho-Chunk, Inc. & All Native Group is seeking a Maintenance Control / Service Desk Coordinator to act as the front door of the maintenance operation.

You will take phone and web requests, triage, keep residents updated, and manage dispatch exceptions while coordinating access, parts, and scheduling. The role requires 2+ years in dispatch or service desk roles with CMMS or ticketing systems, a calm phone manner, and strong data-entry and communication skills.