Facilities Service Coordinator: Operations & Client Care

Jones Lang LaSalle Incorporated; Cambridge (MA); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated is seeking a Service Coordinator to support internal operations, vendor relationships, and client services across facility operations at our Cambridge, MA site. You will handle work orders, front desk duties, and daily site walkthroughs to ensure a clean and safe workplace while supporting project tracking and client communications.

The role emphasizes strong customer service, organizational skills, and the ability to coordinate across teams.

Qualifications

• High school diploma required.
• Two or more years of relevant experience.
• Three years of administrative/facilities experience preferred in commercial real estate.

Responsibilities

• Respond to work orders promptly to meet KPI targets and provide excellent service.
• Coordinate with internal teams to schedule service dates for open orders.
• Escort visitors and vendors and conduct daily walkthroughs of offices.
• Review and create SOPs for facility operations tasks.
• Support janitorial, mailroom, badging, and conference room/AV services.
• Coordinate solutions across services to maintain efficiency.
• Assist with scheduling and tracking client projects from start to finish.
• Maintain client relationships and ensure high service levels.
• Greet and assist guests at the front desk, manage calls and visitor flow.

Skills

Customer service

Relationship building

Organizational skills

Interpersonal skills

Communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Audio-visual equipment

Mailroom experience

Education

High School Diploma

Tools

Audio-visual equipment

Mailroom experience

Job description

Jones Lang LaSalle Incorporated is seeking a Service Coordinator to support internal operations, vendor relationships, and client services across facility operations at our Cambridge, MA site. You will handle work orders, front desk duties, and daily site walkthroughs to ensure a clean and safe workplace while supporting project tracking and client communications.

The role emphasizes strong customer service, organizational skills, and the ability to coordinate across teams.