Facilities & Client Services Coordinator

Jones Lang LaSalle; Cambridge (MA); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

JLL, a leading professional services firm, is seeking a Service Coordinator in the Bedford/Cambridge, MA area. You will manage internal activities, vendor relations, and client services to ensure top-tier facility operations and customer satisfaction.

Responsibilities include handling work orders, coordinating service dates, greeting guests, and supporting mailroom and AV tasks. Requires strong communication, organizational, and MS Office skills with 2+ years of experience.

Qualifications

• High School Diploma required.
• Two or more years of relevant experience required.
• Preferred: three years of administrative/facilities experience in commercial real estate.

Responsibilities

• Respond to work orders promptly to meet KPI targets and deliver excellent service.
• Coordinate with internal teams to schedule service dates for open work orders.
• Escort visitors and vendors as needed and conduct daily office walkthroughs.
• Identify operational improvement opportunities and draft SOPs for facility tasks.
• Support building services including janitorial, mailroom, and AV needs; coordinate cross-service solutions.
• Assist with scheduling and tracking client projects from start to finish; maintain client relationships.

Skills

Excellent customer service

Relationship building

Strong communication skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

AV equipment knowledge

Mailroom equipment

Job description

JLL, a leading professional services firm, is seeking a Service Coordinator in the Bedford/Cambridge, MA area. You will manage internal activities, vendor relations, and client services to ensure top-tier facility operations and customer satisfaction.

Responsibilities include handling work orders, coordinating service dates, greeting guests, and supporting mailroom and AV tasks. Requires strong communication, organizational, and MS Office skills with 2+ years of experience.