Facilities Operations & Client Services Coordinator

JLL; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

JLL is seeking a Service Coordinator in Bedford, MA to support daily facility operations, manage internal activities, vendor relations, and client services. The role emphasizes operational efficiency, front desk duties, mailroom tasks, and project coordination to ensure top-tier service delivery.

The candidate should bring 2+ years of relevant experience, strong customer service, and proficiency with MS Office.

Qualifications

• High School Diploma required.
• Two or more years of relevant experience.
• Preferred: three years of admin/facilities experience in commercial real estate.

Responsibilities

• Respond to all work orders promptly to meet KPI targets and deliver excellent service.
• Coordinate with internal teams to schedule service dates for open work orders.
• Escort scheduled visitors and vendors as necessary.
• Conduct daily walkthroughs to ensure clean, organized office environments.
• Identify opportunities for operational improvements and service excellence.
• Draft and review SOPs for facility operations tasks.
• Assist in resolving issues across building services including janitorial, mailroom, badging, and conference room/AV support.
• Coordinate cross-service solutions to maintain efficiency.

Skills

Customer service

Relationship management

Organizational skills

Communication skills

MS Office

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

JLL is seeking a Service Coordinator in Bedford, MA to support daily facility operations, manage internal activities, vendor relations, and client services. The role emphasizes operational efficiency, front desk duties, mailroom tasks, and project coordination to ensure top-tier service delivery.

The candidate should bring 2+ years of relevant experience, strong customer service, and proficiency with MS Office.