Facilities Reservations Specialist – Part-Time (Irvine)

City of Irvine; Santa Ana (CA); On-site; USD 32,000 - 42,000; Part time

Job summary

The City of Irvine is seeking a part-time Reservations Specialist to support facilities bookings and registrations. You will process reservations, fees, payments, and refunds while assisting the public and city staff with scheduling and availability.

Strong customer service, office experience, and proficiency with Microsoft Office and CivicRec are required. Shifts run Mon-Fri 7:30 a.m.–5:30 p.m. with some evenings/weekends as needed.

Qualifications

• High school diploma or equivalent.
• Three years of experience working with the public in an office setting, or equivalent combo of education/experience.
• Proficiency with class registrations, fee schedules, and facility operations.

Responsibilities

• Serve as the expert on facilities reservation processes and related database systems.
• Process reservations including fees, withdrawals, and damage or noncompliance fees.
• Assist public and staff with class availability, registration, and reserving parks/buildings/equipment.
• Provide customer service at front counter, online, and over the phone.
• Process registrations, permits, payments, refunds, receipts, changes, and cancellations.
• Determine fees and deposits for facility reservations and troubleshoot bookkeeping issues.
• Perform daily accounting procedures and support; resolve accounting issues.
• Enforce city policies for facility reservations and procedures.
• Perform general clerical tasks such as data entry, typing, copying, and filing.

Skills

Customer service

Communication

Microsoft Office

CivicRec

Graphics software

Education

High school diploma or equivalent

Tools

Microsoft Office

CivicRec

Graphics software

Job description

The City of Irvine is seeking a part-time Reservations Specialist to support facilities bookings and registrations. You will process reservations, fees, payments, and refunds while assisting the public and city staff with scheduling and availability.

Strong customer service, office experience, and proficiency with Microsoft Office and CivicRec are required. Shifts run Mon-Fri 7:30 a.m.–5:30 p.m. with some evenings/weekends as needed.