Group Reservations Coordinator

Jobs2Web; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Irvine is seeking a Group Coordinator to handle reservations, rooming lists, suites and billing requirements while coordinating with Meeting Planners and Sales Managers. You will enter reservation details accurately and communicate changes with Catering Service managers.

The role requires strong multitasking, exceptional communication, and a professional teamwork mindset. You will support the Customer Experience Team and respond promptly to guest needs and inquiries, ensuring seamless

Qualifications

• Prior Hotel Reservations or Group Rooms experience preferred.
• High ability to multitask with critical attention to detail.
• Excellent communication and organizational skills.
• Be a strong team player and partner with management and other employees in a professional manner.
• Respond to hotel emergency or safety situation based on hotel standards.
• Great attendance record.
• Able to work efficiently under pressure and complete set deadlines.

Responsibilities

• Enter group reservation information including dates, room types, and billings.
• Interact daily with Catering Service managers, keeping up-to-date on changes.
• Build and monitor group masters, cutoff dates and group cancellations.
• Releasing any unused rooms at the determined time.
• Work with Catering Service managers and meeting planners in pre-blocking group rooming lists prior to arrival.
• Prepare weekly pick up reports.
• Assist Reservation agents with overflow phone calls.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Resolve all guest complaints/concerns in a diplomatic and effective manner, utilizing all available resources to satisfy the guest’s needs.
• Be completely familiar with all hotel information necessary to actively promote room sales, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms/suites available, and services, costs, hours and location of all hotel facilities and outlets.

Job description

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Processes group reservation information including rooming lists, suites, resumes and billing requirements. Group Coordinator is the key person communicates and verifies information between Meeting Planners, Sales Managers, Convention Services Managers, and our Customer Experience Team.

• Accurately enter group reservation information including dates, room types, and billings.
• Interact daily with Catering Service managers, keeping up-to-date on changes.
• Build and monitor group masters, cutoff dates and group cancellations. Releasing any unused rooms at the determined time.
• Work with Catering Service managers and meeting planners in pre-blocking group rooming lists prior to arrival.
• Prepare weekly pick up reports.
• Assist Reservation agents with overflow phone calls.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Resolve all guest complaints/concerns in a diplomatic and effective manner, utilizing all available resources to satisfy the guest’s needs.
• Be completely familiar with all hotel information necessary to actively promote room sales, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms/suites available, and services, costs, hours and location of all hotel facilities and outlets.
  

Minimum Qualifications / Other Expectations:

• Prior Hotel Reservations or Group Rooms experience preferred.
• High ability to multitask with critical attention to detail.
• Excellent communication and organizational skills.
• Be a strong team player and partner with management and other employees in a professional manner.
• Respond to hotel emergency or safety situation based on hotel standards.
• Great attendance record
• Able to work efficiently under pressure and complete set deadlines.
  

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.