Reservation Specialist II - PT

City of Irvine; Irvine (CA); On-site; USD 32,000 - 41,000; Part time

Job summary

City of Irvine is seeking a part-time Facilities Reservations Specialist to manage reservations, fees, and related transactions. You will support the public and city staff with class registrations and facility bookings, while ensuring accuracy in payments and deposits using CivicRec and MS Office.

The role requires a high school diploma and three years of public-facing experience, strong customer service, and knowledge of registration procedures.

Qualifications

• High school diploma or equivalent and three years of public-facing office work.
• Excellent customer service and communication skills.
• Familiarity with registration processes and policy enforcement.

Responsibilities

• Serve as expert on reservations processes and related database systems.
• Process reservations, determine fees, deposits, and refunds.
• Assist public and staff with class availability, registrations, and bookings.
• Provide front counter, phone, and online support for customers.
• Handle registrations, permits, payments, and cancellations.
• Calculate fees per fee schedules and troubleshoot bookkeeping errors.
• Perform daily accounting procedures and support, resolving issues.
• Enforce city policies for facility reservations.
• Perform general clerical tasks such as data entry and filing.

Skills

Customer service

Microsoft Office

Education

High school diploma

Tools

CivicRec

Job description

Current Employees

Use the Workday Internal Jobs Hub to view and apply to opportunities.
Do not use the external career site to apply.

External Applicants

Use the Workday External Jobs Hub to view and apply to opportunities.

Excited to grow your career?

We value you and strive to invest in the professional growth of our talented employees. If you think this open position is right for you, we encourage you to apply!

Our people make all the difference in our success.

Pay Range

$23.19 - $30.49 Hourly

About the Opportunity

Hours: Shifts will be scheduled within these core hours: Monday-Friday 7:30 a.m. - 5:30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events.

Please note for internal candidates, the position will be filled based on the selected individual's current status as PT or EPT. For external candidates, this position will be filled as part-time.

Your Impact

• Serve as the expert on facilities reservation processes and related database systems.

• Process facilities reservations including determination of fees, according to fee schedules and policies, fees for withdrawal; and fees for facility damage or non-compliance with conditions of use.

• Assist the public and City staff with availability of classes, the class registration process, and reserving community parks, buildings, and equipment.

• Provide customer service at the front counter, via the computer and over the phone.

• Process class registrations, applications, permits, payments, refunds, receipts, changes, and cancellations.

• Categorize reservation requests for appropriate fee schedules including calculating and determining fees and deposits for facility reservations and troubleshooting bookkeeping errors.

• Perform daily accounting procedures and support. Facilitate resolution on accounting issues.

• Interpret and enforce the City's facility reservations policies and procedures.

• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Minimum Qualifications

• High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities

Best Fit

• Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations.

• Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.

Your Team

The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine’s five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine by embracing a team-oriented approach and living our values every day.

Equal Opportunity Employer

The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. To contact Human Resources, please call 949-724-6067 or email [e-mail].

E-Verify

The City of Irvine participates in E-Verify. In compliance with federal law, all employees must provide verification of identity and employment authorization at the time of hire. For additional information, please review the E-Verify Participation and Right to Work notices.