Reservation Specialist II - PT

City-of-Irvin; Irvine (CA); On-site; USD 3,195,000 - 4,200,000; Part time

Job summary

The City of Irvine is seeking a part-time Facilities Reservations Clerk to support citywide reservations and events. Hours are Monday–Friday 7:30 a.m.–5:30 p.m., with occasional weeknights and weekends for events.

You will process reservations, determine fees, assist the public and staff, provide front desk service, registrations, payments, refunds, and other clerical tasks using CivicRec and Microsoft Office.

Qualifications

• High school diploma or equivalent; 3 years experience serving the public in an office setting or equivalent.
• Excellent customer service and communication skills; familiarity with program registration and facility operations.

Responsibilities

• Serve as the expert on facilities reservation processes and related database systems.
• Process facilities reservations including fees, deposits, withdrawals, and damages according to policies.
• Assist the public and City staff with class registrations, reservations of parks/buildings/equipment.
• Provide customer service at front counter, on computer, and by phone.
• Process registrations, applications, permits, payments, refunds, receipts, changes, and cancellations.
• Calculate fees and deposits for facility reservations and troubleshoot bookkeeping issues.
• Perform daily accounting procedures and support; resolve accounting issues.
• Interpret and enforce city facility reservations policies and procedures.
• Perform general clerical tasks including data entry, typing, copying, and filing.

Skills

Customer service

Communication

Microsoft Office

CivicRec registration software

Education

High school diploma or equivalent

Tools

CivicRec

Microsoft Office

Job description

Pay Range:

$23.19 - $30.49 Hourly

About the Opportunity:

Hours: Shifts will be scheduled within these core hours: Monday-Friday 7:30 a.m. - 5:30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events.

Please note for internal candidates, the position will be filled based on the selected individual's current status as PT or EPT. For external candidates, this position will be filled as part-time.

Your Impact

• Serve as the expert on facilities reservation processes and related database systems.

• Process facilities reservations including determination of fees, according to fee schedules and policies, fees for withdrawal; and fees for facility damage or non-compliance with conditions of use.

• Assist the public and City staff with availability of classes, the class registration process, and reserving community parks, buildings, and equipment.

• Provide customer service at the front counter, via the computer and over the phone.

• Process class registrations, applications, permits, payments, refunds, receipts, changes, and cancellations.

• Categorize reservation requests for appropriate fee schedules including calculating and determining fees and deposits for facility reservations and troubleshooting bookkeeping errors.

• Perform daily accounting procedures and support. Facilitate resolution on accounting issues.

• Interpret and enforce the City's facility reservations policies and procedures.

• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Minimum Qualifications

• High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities

Best Fit

• Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations.

• Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.

Your Team

The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine’s five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine by embracing a team-oriented approach and living our values every day.

Equal Opportunity Employer

The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. To contact Human Resources, please call 949-724-6067 or email [e-mail].

E-Verify

The City of Irvine participates in E-Verify. In compliance with federal law, all employees must provide verification of identity and employment authorization at the time of hire. For additional information, please review the E-Verify Participation and Right to Work notices.