RESERVATION SPECIALIST II - PT

City of Irvine; Santa Ana (CA); On-site; USD 32,000 - 42,000; Part time

Job summary

The City of Irvine is seeking a part-time Reservations Specialist to support facilities bookings and registrations. You will process reservations, fees, payments, and refunds while assisting the public and city staff with scheduling and availability.

Strong customer service, office experience, and proficiency with Microsoft Office and CivicRec are required. Shifts run Mon-Fri 7:30 a.m.–5:30 p.m. with some evenings/weekends as needed.

Qualifications

• High school diploma or equivalent.
• Three years of experience working with the public in an office setting, or equivalent combo of education/experience.
• Proficiency with class registrations, fee schedules, and facility operations.

Responsibilities

• Serve as the expert on facilities reservation processes and related database systems.
• Process reservations including fees, withdrawals, and damage or noncompliance fees.
• Assist public and staff with class availability, registration, and reserving parks/buildings/equipment.
• Provide customer service at front counter, online, and over the phone.
• Process registrations, permits, payments, refunds, receipts, changes, and cancellations.
• Determine fees and deposits for facility reservations and troubleshoot bookkeeping issues.
• Perform daily accounting procedures and support; resolve accounting issues.
• Enforce city policies for facility reservations and procedures.
• Perform general clerical tasks such as data entry, typing, copying, and filing.

Skills

Customer service

Communication

Microsoft Office

CivicRec

Graphics software

Education

High school diploma or equivalent

Tools

Microsoft Office

CivicRec

Graphics software

Job description

Do you have the desire to make a meaningful impact in a vibrant and diverse community? Join a collaborative workforce committed to serving the City of Irvine.

Pay Range: $23.19 - $30.49 Hourly

Deadline to submit applications is September 29, 2026, at 11:59 P.M.

Hours: Up to 19 hours weekly. Shifts will be scheduled within these core hours: Monday-Friday 7:30 a.m. - 5:30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events. Please note for internal candidates, the position will be filled based on the selected individual's current status as PT or EPT. For external candidates, this position will be filled as part-time.

Your Impact

• Serve as the expert on facilities reservation processes and related database systems.
• Process facilities reservations including determination of fees, according to fee schedules and policies, fees for withdrawal; and fees for facility damage or noncompliance with conditions of use.
• Assist the public and City staff with availability of classes, the class registration process, and reserving community parks, buildings, and equipment.
• Provide customer service at the front counter, via the computer and over the phone.
• Process class registrations, applications, permits, payments, refunds, receipts, changes, and cancellations.
• Categorize reservation requests for appropriate fee schedules including calculating and determining fees and deposits for facility reservations and troubleshooting bookkeeping errors.
• Perform daily accounting procedures and support.
• Facilitate resolution on accounting issues.
• Interpret and enforce the City’s facility reservations policies and procedures.
• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Minimum Qualifications

High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Best Fit

Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations. Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.

Your Team

The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine’s five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine by embracing a team-oriented approach and living our values every day.

Equal Opportunity Employer

The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. To contact Human Resources, please call 949-724-6067 or email [e-mail].

E-Verify

The City of Irvine participates in E-Verify. In compliance with federal law, all employees must provide verification of identity and employment authorization at the time of hire. For additional information, please review the E-Verify Participation and Right to Work notices.

Privacy

At the City of Irvine, our culture is grounded in integrity, accountability, and collaboration. We are a team of dedicated professionals who take pride in our work, approach challenges with curiosity and discipline, and act with humility and trust. Our employees make thoughtful decisions guided by what is best for the organization and the residents we serve. We value diverse perspectives, encourage innovation, and foster a workplace where people feel valued and inspired. Our success is driven by our passion for public service, which is why we are honored as an Orange County Top Workplace.

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