Facilities Operations & Vendor Liaison Lead

Jones Lang LaSalle Incorporated; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Plano, TX, seeks an Assistant Facilities Manager to coordinate daily facilities operations at client sites. You will manage service vendors, track SLAs, and ensure work aligns with contracts and KPIs while maintaining safety and quality standards.

You will serve as the primary client contact, schedule activities, review invoices, and continuously look for efficiency gains using data and best practices.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven record of providing excellent customer service.
• Strong interpersonal, problem-solving, and organizational skills.
• Excellent verbal and written communication with clients and vendors.
• Ability to work independently in a fast-paced environment.
• Experience supervising vendor performance.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

Responsibilities

• Serve as primary client contact, addressing service needs promptly and resolving routine issues.
• Coordinate and schedule service activities at locations; initiate required service requests.
• Manage work orders end-to-end; monitor vendor SLA adherence and keep data accurate.
• Oversee vendors across trades; verify work meets contract and site requirements.
• Review vendor invoices for accuracy and close out discrepancies.
• Track site KPIs and SLAs; identify gaps and plan corrective actions with stakeholders.
• Collaborate with vendors on performance improvements, safety, and cost savings per protocols.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem-solving

Independence

Microsoft Office (Excel, Word, Outlook

Education

Bachelor’s degree or equivalent

Tools

Corrigo

CMMS

SharePoint

PowerPoint

Excel

Word

Outlook

Teams

Job description

Jones Lang LaSalle Incorporated in Plano, TX, seeks an Assistant Facilities Manager to coordinate daily facilities operations at client sites. You will manage service vendors, track SLAs, and ensure work aligns with contracts and KPIs while maintaining safety and quality standards.

You will serve as the primary client contact, schedule activities, review invoices, and continuously look for efficiency gains using data and best practices.