Facilities Operations Leader – Service Delivery

cw; Macon (GA); On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plans

Paid time off

Job summary

Cushman & Wakefield is seeking a Manager of Service Delivery to oversee day-to-day facility operations across campuses, ensuring custodial, life-safety, engineering, and general maintenance align with company standards and client expectations.

The role leads staff, manages contracts and budgets, and contributes to capital planning while driving continuous service improvement and cost efficiencies. Strong leadership and financial acumen are essential.

Qualifications

• Bachelor’s degree in facilities management or related field.
• 5–7 years of commercial high-rise or campus management experience.
• Experience with cost reduction initiatives and capital planning.

Responsibilities

• Oversee day-to-day facility operations across campuses and ensure services meet CW standards.
• Manage contracts, review budgets, and oversee purchase orders and vendor performance.
• Supervise maintenance programs for interior and exterior conditions of properties.
• Respond to tenant needs and ensure timely resolution of issues in line with SLA.
• Maintain site documentation: manuals, logs, and required compliance records.
• Coordinate annual budget, quarterly forecasts, and long-term capital plans.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving/Analysis

Leadership

Teamwork Orientation

Relationship Management

Financial Management

Education

Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration

Tools

CMMS/Work Order Management

Building Management Systems

Microsoft Office Suite

Job description

Cushman & Wakefield is seeking a Manager of Service Delivery to oversee day-to-day facility operations across campuses, ensuring custodial, life-safety, engineering, and general maintenance align with company standards and client expectations.

The role leads staff, manages contracts and budgets, and contributes to capital planning while driving continuous service improvement and cost efficiencies. Strong leadership and financial acumen are essential.