Facilities Service Delivery Leader

Cushman & Wakefield; Macon (GA); On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cushman & Wakefield is hiring a Manager, Service Delivery to oversee day-to-day operations across facilities, ensuring custodial, engineering, life-safety, and maintenance services align with standards and client expectations.

Responsibilities include contract management, budget oversight, and staff leadership, with a focus on continuous service improvement and strong vendor relationships. This role emphasizes safety, documentation, and SLA compliance.

Qualifications

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
• Experience in facilities operations and property management preferred
• Strong communication and leadership skills

Responsibilities

• Oversee day-to-day operations across assigned facilities and campuses to ensure services meet standards and client expectations
• Manage contracts, budgets, and purchase orders; review invoices against contract pricing
• Lead staff, vendor oversight, and continuous service improvement initiatives
• Maintain site documentation, compliance records, and SLA performance
• Coordinate annual budgets, capital improvement planning, and data-driven performance analysis

Job description

Cushman & Wakefield is hiring a Manager, Service Delivery to oversee day-to-day operations across facilities, ensuring custodial, engineering, life-safety, and maintenance services align with standards and client expectations.

Responsibilities include contract management, budget oversight, and staff leadership, with a focus on continuous service improvement and strong vendor relationships. This role emphasizes safety, documentation, and SLA compliance.