Facilities Coordinator: 24/7 Operations & Client Relations

JLL; Palo Alto (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Facilities Coordinator in Palo Alto, CA, to support the Facilities Manager in delivering comprehensive services for operating and maintaining properties. The role emphasizes customer satisfaction, budget alignment, and proactive vendor coordination to meet corporate real estate goals.

You will collaborate across teams to ensure timely maintenance, incident reporting, and effective interface with occupants.

Qualifications

• Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities.
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support.
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations.
• Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively.

Responsibilities

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs.
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols.
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions.
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations.
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects.
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager.
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.

Skills

Customer service

Communication

Multitasking

Facility basics

Stakeholder management

Tools

CMMS

Budgeting software

Procurement software

Job description

JLL is seeking a Facilities Coordinator in Palo Alto, CA, to support the Facilities Manager in delivering comprehensive services for operating and maintaining properties. The role emphasizes customer satisfaction, budget alignment, and proactive vendor coordination to meet corporate real estate goals.

You will collaborate across teams to ensure timely maintenance, incident reporting, and effective interface with occupants.