Facilities & Mailroom Lead, Office Services

SPS North America Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career growth

Learning & development

Talent recognition

Paid time off

Bonuses

Comprehensive benefits

Job summary

SPS North America Inc. seeks an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support in a professional office environment.

This hands-on role coordinates mail and package services, conference room support, office supplies, and general workplace maintenance, while leading a small team and collaborating with building management. The ideal candidate has lead experience in mailroom or workplace services and strong communication skills to manage competing

Qualifications

• Previous lead experience in a mailroom, facilities, workplace services, or similar environment required.
• Experience with mail, shipping, receiving, facilities, or office support operations.
• Strong leadership, organizational, and problem-solving skills.
• Ability to prioritize multiple assignments and work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to read, understand, and follow written and verbal instructions.
• Ability to read and interpret floor plans.
• Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint.
• Ability to learn new computer programs, CAFM system is a plus.
• Copy and print production experience is a plus.
• Ability to work independently while also collaborating effectively as part of a team.
• Ability to work with internal leadership, outsourced service partners, building management, and vendors.

Responsibilities

• Supervise and support daily mailroom, facilities, and workplace service operations.
• Receive, sort, process, and distribute mail and packages.
• Process inbound and outbound shipments and maintain tracking information.
• Deliver and pick up packages, supplies, equipment, and other materials throughout the office.
• Coordinate daily work requests and prioritize assignments to ensure timely completion and consistent service.
• Use computer systems to manage service requests, track company assets, process mail and packages, and support facilities operations.
• Set up and reset conference rooms with appropriate furniture, supplies, and equipment.
• Maintain conference rooms, kitchens, pantries, copy rooms, and other shared office spaces according to workplace standards.
• Stock and replenish office, pantry, and general workplace supplies.
• Maintain supply areas and conduct regularly scheduled inventory.
• Monitor facilities and equipment and promptly report maintenance concerns, including equipment issues, lighting problems, water leaks, and other building needs.
• Assist with general and preventative maintenance as needed.
• Support recycling and waste-management activities.
• Install signs, pictures, bulletin boards, and similar workplace materials using appropriate tools.
• Receive and process copy and print requests, perform quality-control checks, and assemble finished materials using binding equipment and supplies.
• Coordinate records-related requests and work with appropriate suppliers for records retrieval and pickup.
• Communicate and coordinate with building management, vendors, suppliers, and internal teams regarding workplace services.
• Maintain a professional, responsive, and customer-focused approach when assisting employees, visitors, vendors, and other stakeholders.
• Follow all company policies, procedures, safety requirements, and service standards.
• Perform other related duties as assigned.

Skills

Mailroom leadership

Facilities management

Office services

Customer service

Communication skills

Project prioritization

Team collaboration

MS Office suite

Tools

CAFM system

Copy/Print equipment

Job description

SPS North America Inc. seeks an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support in a professional office environment.

This hands-on role coordinates mail and package services, conference room support, office supplies, and general workplace maintenance, while leading a small team and collaborating with building management. The ideal candidate has lead experience in mailroom or workplace services and strong communication skills to manage competing