Facilities Incident Response Engineer I

QTS Realty Trust; Ashburn (VA); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid holidays

Paid time off

Tuition assistance

Parental leave

Wellness program

Employee assistance program

Job summary

QTS Realty Trust is seeking an Operations Service Center Facilities Support Engineer I to monitor EMPS/BMS alarms, perform remote troubleshooting and support change control. The role requires shift work within a 24/7 OSC team and collaboration across facilities operations.

Qualified candidates have 2+ years in data centers, experience with ServiceNow, Nuvolo and CMMS, and a Mechanical or Electrical Engineering background. US citizenship is required for federal contracts.

Qualifications

• Two+ years in a data center or critical environment.
• Experience with CMMS, ticketing, and monitoring platforms such as ServiceNow, ScienceLogic, or similar.
• Knowledge of CMDB and Microsoft Office Suite.
• US Citizenship required by law for federal contracts.

Responsibilities

• Lead Major Incident bridge and prepare incident review reports.
• Respond to facility alarms; troubleshoot and escalate as needed.
• Coordinate ticket status, follow-ups and closure per SLA.
• Maintain detailed notes and communicate impact to customers.
• Support shift-based, 24/7 OSC operations and change control.

Skills

Data center operations

Troubleshooting

Alarms management

MS Office

Analytical thinking

Communication

Education

AAS or BS in Mechanical or Electrical Engineering

Tools

ServiceNow

Nuvolo

ScienceLogic

BMS/EPMS

Job description

QTS Realty Trust is seeking an Operations Service Center Facilities Support Engineer I to monitor EMPS/BMS alarms, perform remote troubleshooting and support change control. The role requires shift work within a 24/7 OSC team and collaboration across facilities operations.

Qualified candidates have 2+ years in data centers, experience with ServiceNow, Nuvolo and CMMS, and a Mechanical or Electrical Engineering background. US citizenship is required for federal contracts.