Facilities Incident Response Engineer I

QTS Data Centers; Atlanta (GA); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) retirement plan with match

Paid holidays

Paid time off

Tuition assistance

Parental leave

Wellness program

Descripción de la vacante

QTS Data Centers is seeking an Operations Service Center Facilities Support Engineer I to oversee major incident management, monitor EMPS/BMS alarms, and provide remote troubleshooting. The role requires shift work in a 24/7 OSC environment with escalation per SLAs and detailed incident documentation.

The ideal candidate will have 2+ years in a data center, CMMS/ticketing experience, and proficiency with ServiceNow, Nuvolo, and CMDB. Strong communication and teamwork are essential.

Formación

• AAS or BS degree in Mechanical or Electrical Engineering, or related field or equivalent professional experience.
• Two or more years of experience in a data center or other critical environment.
• One or more years of experience with CMMS, ticketing, and monitoring platforms, such as ScienceLogic, ServiceNow, or similar applications.
• One or more years of experience with monitoring systems such as BMS and EPMS.
• Knowledgeable in the use of Configuration Management Database (CMDB).
• Proficient with Microsoft Office Suite.
• US Citizenship for this position is required by law due to federal customer contracts.

Responsabilidades

• Able to run, coordinate a Major Incident bridge, create an incident review report (IRR).
• Answer phones to respond to facility requests.
• Provide technical support to troubleshoot facility issue.
• Respond to alarms and take appropriate action to correct the problem or elevate based on the Facilities Operations Service Center policy.
• Able to correlate changes that are causing alarms.
• Provide resolution or escalation for incidents as required by QTS Service Level Agreements.
• Conduct basic troubleshooting and provide detailed notes when escalation is required.
• Identify patterns that could potentially lead to issues and elevate or resolve them as needed.
• Accountable for the status of created tickets, follow‑through, resolution, and closure.
• Work flexible hours including weekends and holidays.

Educación

AAS or BS in Mechanical or Electrical Engineering, or related field

Herramientas

ScienceLogic

ServiceNow

Nuvolo

CMMS

BMS/EPMS familiarity

Descripción del empleo

QTS Data Centers is seeking an Operations Service Center Facilities Support Engineer I to oversee major incident management, monitor EMPS/BMS alarms, and provide remote troubleshooting. The role requires shift work in a 24/7 OSC environment with escalation per SLAs and detailed incident documentation.

The ideal candidate will have 2+ years in a data center, CMMS/ticketing experience, and proficiency with ServiceNow, Nuvolo, and CMDB. Strong communication and teamwork are essential.