Data Center: Critical Operations Technician I

QTS Realty Trust; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to support a 24x7x365 data center environment. The role installs, repairs, and maintains IT, electrical, mechanical equipment and controls, both interior and exterior of the building.

You will assist customers on the Data Center floor, manage tickets, and escalate issues to systems engineers for resolution. The position requires on-site work hours and is not eligible for remote or hybrid arrangements.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical fields.
• Proficiency with MS Office Suite.

Responsibilities

• Install, repair, and maintain IT, electrical, mechanical equipment and controls.
• Provide remote hands and eyes services for customers on data center floor.
• Create and update tickets for incidents, work orders, and preventative maintenance.
• Follow Change Management Process for maintenance approvals and documentation.
• Respond to building emergencies and customer requests.

Skills

Customer focus

Analytical skills

Strong communication

Team player

MS Office

Education

A+ Certification

Network+ Certification

BICSI Installer I

Panduit certification

Corning certification

Tools

Panduit

Corning

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to support a 24x7x365 data center environment. The role installs, repairs, and maintains IT, electrical, mechanical equipment and controls, both interior and exterior of the building.

You will assist customers on the Data Center floor, manage tickets, and escalate issues to systems engineers for resolution. The position requires on-site work hours and is not eligible for remote or hybrid arrangements.