Facilities Helpdesk Coordinator - Dallas (Onsite)

CBRE Group, Inc.; Dallas (TX); Vor Ort; USD 36.000 - 38.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. is seeking a Customer Service Coordinator for an onsite role in Dallas, TX. You will respond to facility-related service requests, dispatch work orders, and maintain records to ensure timely resolution and high customer satisfaction.

This position supports a major telecommunications client within Facilities Management. The role requires a High School Diploma or GED, at least 2 years of related experience, and solid MS Office proficiency.

Qualifikationen

• High School Diploma or GED required.
• Minimum of 2 years of related experience; call center experience preferred.
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints.
• Ability to write routine correspondence and maintain accurate documentation.
• Basic math skills, including calculating percentages.
• Intermediate proficiency with Microsoft Office Suite.
• Typing speed of approximately 45–50 WPM.

Aufgaben

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues.
• Create and dispatch work orders to vendors for service completion.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Maintain and update records in the CMMS and other tracking tools.
• Communicate work order status and process updates clearly to customers.
• Schedule conference rooms and coordinate audiovisual equipment requests.
• Generate, review, and distribute customer service reports as required.
• Assist with onboarding and training of new team members on systems and processes.
• Provide informal guidance and support to team members as needed.
• Perform additional duties as assigned.

Kenntnisse

Call center experience

Strong communication

MS Office

Typing 45-50 WPM

Basic math

Procedural follow-through

Ausbildung

High School Diploma or GED

Tools

CMMS

Jobbeschreibung

CBRE Group, Inc. is seeking a Customer Service Coordinator for an onsite role in Dallas, TX. You will respond to facility-related service requests, dispatch work orders, and maintain records to ensure timely resolution and high customer satisfaction.

This position supports a major telecommunications client within Facilities Management. The role requires a High School Diploma or GED, at least 2 years of related experience, and solid MS Office proficiency.